Warranty & Service

Contact Tazza Chai for help with a commercial tea, coffee or karak chai vending machine, or for warranty information about a model you are considering.

Machine warranty information

Our individual machine listings state a one-year warranty. The multi-water-inlet listing specifies one year on key components, excluding button stickers and plastic items. Refer to the terms supplied with your exact machine and contact us to confirm coverage before ordering.

Request support

Email tazzachailtd@gmail.com, call 778-994-7054, or use our contact form.

Include your order number or proof of purchase, machine model, serial number if available, location, and a description of the issue. Photos or a short video can help us understand the problem.

Delivery and service arrangements

Tazza Chai is based at 7313 120th Street, Unit 202, Delta, BC V4C 6P5. Ask about local setup in the Surrey area and support options for your location. Parts, labour, shipping and any on-site arrangements are confirmed for your specific request; contact us before sending a machine or parts.

Follow up on an existing request

Reply to your existing email thread with your order number and an update, or call and reference your earlier enquiry.

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