Frequently Asked Questions

Find answers about Tazza Chai machines, premixes, ordering and delivery. For a specific machine or product, check its listing and contact us if you need help choosing.

Vending machines

What machine options do you offer?

Our range includes two-lane and four-lane hot beverage machines. The standard four-lane model has a manually filled water tank; the multi-water-inlet model offers different external water connection options. Browse the machine collection for current models.

Can a machine serve both chai and coffee?

Yes, a multi-lane machine can offer different compatible premixes in separate canisters. The number of choices depends on the model and setup.

What electrical or water connection do I need?

Requirements depend on the exact machine. Before ordering, ask Tazza Chai to confirm the model's rating plate, plug, required circuit and selected water connection for your location.

Premixes

What is Karak chai?

Karak chai is a bold, often spiced milk tea. Our Karak premix range includes several flavours for convenient hot beverage service.

How many cups does a bag make?

That varies by product, serving size and machine settings. Use the directions on the exact bag and product page to estimate the number of servings; contact us for help planning business volume.

Do all premixes contain milk or sugar?

Ingredients differ by product. Check the ingredient and allergen information on the exact package before serving, especially for dietary needs. “No added sugar” does not mean dairy-free.

Can I prepare a premix without a machine?

Some premixes can be mixed with hot water manually. Follow the directions for the specific product; ask us about compatibility if you plan to use another vending machine.

Orders and support

Where do you ship?

Eligible products can ship within Canada and to the United States. Available delivery methods and charges are shown at checkout; large machines or freight orders may need a separate quotation. Read the shipping policy for details.

Is shipping free?

Shipping is not free unless a specific promotion says otherwise. The available charge is displayed at checkout before payment, or quoted separately for applicable freight orders.

What is the machine warranty?

Warranty coverage depends on the terms supplied with your exact machine. Contact us before ordering if you need confirmation of coverage, duration or service arrangements.

How can I contact Tazza Chai?

Call or WhatsApp +1 778-994-7054, email tazzachailtd@gmail.com, or use our contact page. Our business address is 7313 120th St, Unit 202, Delta, BC V4C 6P5.